Create Digital Requests
Complete the entire process digitally and online, including with an electronic signature.
Learn more about the app.
The pathology and radiology request management tool for doctors.
Create a pathology/radiology request digitally, send it to your patient and to the provider of your choice, and keep a record of your previous requests. Paperless, secure, and with no integration required.
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Trusted by leading healthcare organizations
Effortlessly organize all your reports
Manage them with professionalism and ease
CREATE
Digitize, modernize, and streamline your workflow
An entirely digital and paper-free pathology/radiology referral creation process, including the option to directly send the request to over 3000 pathology and radiology providers available on our database across Australia.
SEND
Improve management of externally sent requests
With intuitive and digitised record keeping of sent requests, keep track of when a request was created, what was ordered, and which provider the request has been sent to, to ensure follow-up is as simple as possible.
SEND
Save on Administrative Time
Say goodbye to the days where requests had to be painstakingly hand-written, scanned, attached, then sent via email. Spend more time focusing on what truly matters – providing patient care, not managing administrative burdens.
Features
Everything you need in a management system in one place
MBS Eligible Requests
Following guidelines from the MBS, we ensure that our pathology and radiology requests are created in keeping with the MBS criteria, to ensure patients can be bulk-billed if they are eligible.
Direct Patient Communication
Send requests directly to patients via our secure email messaging system. No more misplaced or lost-in-transit physical requests.
Direct Provider Integration
Choose from the 1000s of pathology and radiology providers on our database across Australia to send the request to directly.
Advanced Provider Search
Powered by Health Direct, our directory is updated in real time, ensuring the right provider is chosen for your patient's needs with current services, hours, and billing information.
Easy Re-sending
Changed provider or wrong email? Simply re-send the request with a click. End laborious re-writing of lost requests.
Comprehensive Records
Keep detailed records at your fingertips for easy reviewing, following up, and medicolegal enquiries.
Privacy Protection
Complete account isolation ensures only you can see your patients' details, their requests, or your details on the platform.
Secure Email Delivery
Protected using Amazon's TLS encryption (the same technology used by Australian GovTEAMS).
Secure Storage
All sensitive information is protected using AES-256 encryption (military-grade security).
Free for Doctors
Our platform is completely free for individual doctors.
Universal Access
Access via any web browser, no downloads or specific systems required.
Before
Paper form: Slow to fill and follow
After
Easy to fill and navigate, better section flow
Meet Our Founder
Dr. Arsany Attia
Founder
Arsany is a medical doctor, who studied a Doctor of Medicine degree at the University of Queensland and then completed his Master of Surgery from the University of Sydney. During his junior years, he predominately worked in surgical departments within the West Moreton Health Service in Queensland. He is passionate about education and research and was an associate lecture at the UQ medical school. He has gone on venture out into the world of clinical trials and is now working as a public servant for the Australian government.
"The amount of administration time and paper-work for doctors, especially in the underfunded public system, is unbelievable. I founded eRequests to create a platform that focuses on a pain point that doctors, including myself, experienced day-to-day. Doctors need to be the ones to create these solutions for other doctors to ensure these processes are accurate, intuitive, and meet an actual need."
Contact us!
We respond within 24 hours.
Frequently Asked Questions
Our team, product, servers, information – everything is located on Australian soil. This is for two reasons:
- We believe that a solution tailored to fit in the Australian healthcare system should be made in and by Australians, and
- We want to ensure that all data security and patient privacy standards are enforceable by Australian law.
No – eRequests is a completely stand-alone web application, that requires no specialised software to use apart from a web browser. This means that you can access eRequests from any secure web browser, even from home or a personal laptop.
We have over 3000 pathology and radiology providers on our database across Australia, thanks to our Healthdirect API, which is constantly being updated with new providers and up-to-date information. If you want to work with us in any capacity, or if you simply want to check that you are on our database, please email us on info@erequests.com.au
All doctor’s patients and requests are completely silo’ed from every other user, doctor, and clinic. This means that no one else, apart from you, can see or action your requests, and no one else has access to your patient information. However, if you work in a clinic/department with multiple doctors, and you want this information to be shared, we can offer that as well as part of our enterprise arrangements. Please email us on info@erequests.com.au for further information.
Patients and providers can, of course, see the request that is sent to them, which would include your name, provider number, and practice details. However, even when a request is sent from you to a patient or provider, the generated email comes from eRequests, so your email is not visible to anyone.
Data security is of utmost importance, and at eRequests we try and meet the highest standards. We manage data security in a few important ways:
https://www.racgp.org.au/FSDEDEV/media/documents/Running%20a%20practice/Security/Using-email-in-general-practice-fact-sheet.pdf .
- We meet and exceed Australian healthcare data security guidelines and standards. To ensure our compliance, we consulted with top digital health security experts (including experts endorsed by the WHO and the AIDH for health data security).
- Though eRequests is a cloud-based web application, all data is stored on Australian soil. This ensures compliance with Australian privacy/data laws and prevents any chance of offshore access to your information.
- Encrypted data in transit and encrypted data at rest. All emails are secured using Amazon’s TLS encryption (the same way that governments send emails), and all stored data is encrypted using AES-256 encryption (the same way that governments store sensitive information).
https://www.racgp.org.au/FSDEDEV/media/documents/Running%20a%20practice/Security/Using-email-in-general-practice-fact-sheet.pdf .
This is completely understandable. There is no way of sending sensitive information that is without risk, even completely analogue methods like physical mail contain some risk. But, of course, there are measures that can be taken to reduce the risk as much as possible, including:
https://www.racgp.org.au/FSDEDEV/media/documents/Running%20a%20practice/Security/Using-email-in-general-practice-fact-sheet.pdf .
- - Consenting patients to use the platform, and consent to have an emailed request
- - Ensuring the patient’s email is verified prior to sending the request
- - Ensuring the emails are encrypted (our job!), or password protected
https://www.racgp.org.au/FSDEDEV/media/documents/Running%20a%20practice/Security/Using-email-in-general-practice-fact-sheet.pdf .